On occasion people can access major sites, such as Google, but may not be able to reach another site such as their own, or maybe a site such as Facebook.com.
Before assuming that your web hosting provider is at fault or jumping to other conclusions the first thing that you can do is visit www.isitdownrightnow.com.
If a website is up and you cannot access it chances are there is a temporary DNS problem at your Internet Service Provider (ISP).
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